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Care Coordinator

COMPANY OVERVIEW_______________________________________________________

TEAM NY coordinates the delivery of home care services to Chinese-American patients in New York City and Long Island through a network of three Licensed Home Care Service Agencies (LHCSAs): ABI Healthcare, ATD Home Health Agency, and Life Improvement Homecare. TEAM NY is the largest and longest-standing company in this space! We are looking for mission-driven contributors who want to be part of something that matters.

ROLE SUMMARY____________________________________________________________

ABI, Life, and ATD are looking for a passionate, organized, patient, and well-spoken Care Coordinator to support our agency (we will place you at one of the three agencies where you best fit). This role is the heart and soul of our operations. You are the point-person for patients, caregivers, and families. This role is ideal for someone who thrives on helping others and is committed to providing the best service possible for our clients. We want to hear from you.

WHAT YOU’LL DO____________________________________________________________

● Coordinate Care: Match seniors with awesome caregivers and keep schedules running smoothly. Be the go-to problem solver when things get tricky.

● Build Connections: Show empathy and patience for seniors. Create long lasting relationships. You’re the key to making their day better!

● Deliver Great Service: Handle questions fast, and make sure families feel supported.

● Shape Strategy: Gather data and identify trends that support informed decision-making.

● Fuel the Flow: Collaborate with insurance partners to keep the business thriving.

● Rock Compliance: Protect our patients’, caregivers’ and company data. Train caregivers on electronic visit verification (EVV). Uphold the rules set by NY State.

WHAT YOU’LL BRING________________________________________________________

● Experience: You’ve worked in customer-service roles before. You LOVE people.

● Education: High school diploma or GED required

● Language: English + Mandarin and/or Cantonese. Additional Chinese dialects preferred.

● Technical skills: Can use computers well. Picks up on new tools and programs fast.

● Problem-solving: You resolve issues with speed. Challenges are opportunities.

● Organizational skills: Excellent time management and multitasking skills.

● Cultural Sensitivity: Deep respect and understanding of the communities we serve.

WHY JOIN TEAM NY_________________________________________________________

● Growth: Be at New York’s fastest growing agency and part of a National Network.

● Impact: Help shape the future of how home care is delivered.

● Community: Work with a close-knit team that values empathy, respect, dignity, friendship.

LOCATION ________________________________________________________________

Flushing, New York (about 30-45 minutes from Manhattan). In-office 5 days a week.