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Reservation Assistant

Fairfax County Park Authority
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Position Title: Reservation Assistant 

Location: Herrity Building, 12055 Government Center Parkway, Fairfax, VA 22035 

Hours: Monday through Friday 8:30am-4:30pm; weekends and evenings as needed.  

Salary: $18.80 – $19.80 per hour. 

 

Overview: Fairfax County Park Authority is looking for an eager and willing-to-learn individual who is responsible, friendly, and an excellent communicator dedicated to providing high-quality customer service to all.  

 

Duties:  

  • Operating Point of Sale System. 
  • Handling cash/card payments. 
  • Booking reservations, creating accounts, ability to multitask during busy season operating hours. 
  • Handling phone calls and facility information inquiries 
  • Communicate effectively with staff and customers 
  • Demonstrates critical thinking skills and resourcefulness when handling inquiries 
  • Driving to sites, working at off-site events. 
  • All other duties as assigned. 

 

Minimum Qualifications: 

  • Any combination of education, experience, and training equivalent to graduation from high school or a G.E.D. issued by a state department of education. 
  • Plus at least one year of experience providing customer service in a related field.   
  • Must have experience handling difficult customer service situations.  

 

Preferred Qualifications: 

  • 2+ years of customer service. 
  • Cash handling. 
  • Oral/written communication skills. 
  • Previous work experience within the Park Authority. 
  • Experience with Microsoft Office 365 including Excel and Outlook. 

 

To Apply: Send resume to Morgan.Chapin@fairfaxcounty.gov 

 

Necessary Special Requirements:  

The appointee to this position will be required to complete a criminal background check and driving check to the satisfaction of the employer.   

 

Note: We are hiring to fill seasonal and part-time benefits eligible positions. 

  • Seasonal positions may not exceed 900 hours per calendar year. Individuals in these positions are not eligible for benefits and are not eligible to earn leave or receive holiday pay.  
  • Part-time benefits eligible positions are scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year. This position is eligible to receive limited benefits, including Medical, Vision, and Dental Insurance Coverage, Flexible Spending Program, and Deferred Compensation. 

 

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.  

 

Fairfax County Park Authority prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.