Residential Child Care Investigations Supervisor II

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: Residential Child Care Investigations Supervisor II 
Job Title: RCI Supervisor ll 
Agency: Dept of Family & Protectve Svc 
Department: Residential Investigations 
Posting Number: 11005 
Closing Date: 11/20/2025 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-B-24 
Salary Range: $5,425.33 - $8,886.16 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 30% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1340 AIRPORT COMMERCE DR BLDG 5, STE 525 
Other Locations:  
MOS Codes: 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1 
5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12 
 
 

Job Description:

The Residential Child Care Investigations (RCCI) Supervisor, under the direction of the Residential Program Administrator, performs advanced (senior level) supervisory and consultative work by managing a unit of investigators responsible for the investigation of allegations of abuse, neglect, and exploitation in residential childcare facilities, child placing agencies, and foster and adoptive homes. The supervisor supports investigators who are responsible for enforcement of the Texas Family Code, Texas Human Resource Code, and Texas Administrative Code relating to allegations of child abuse, neglect, and exploitation, and adherence to the Child Care Investigations Handbook. The position must ensure that quality assurance standards are met, and best practice standards are incorporated into all aspects of the unit’s work. The position works with unit staff to encourage and support each unit members’ professional development. The position interacts routinely with various Texas Department of Family and Protective Services (DFPS) staff, other state agencies, operation staff, external stakeholders, legal personnel, and provider organizations. This position works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. 

 Essential Job Functions:

Oversees day-to-day unit operations to achieve agency and program objectives and service delivery by monitoring caseloads, consulting with staff on investigation issues, conducting unit meetings, and responding to personnel matters, such as managing time and leave. Evaluates unit performance and makes strategic plans to meet program objectives through use of system data reports, monthly management reports, correspondence, and related materials to identify areas of acceptable performance as well as challenges and opportunities for growth. Provides oversight and direction during abuse, neglect, and exploitation investigations to ensure investigators gather pertinent evidence to establish a finding and reviews and analyzes evidence to make casework decisions regarding investigation findings, evaluating risks to children in operations. (50%)

Interprets and implements program policy, procedures, and practice, and provides technical assistance to unit staff, other agency staff, operation staff and caregivers, parents, attorneys, law enforcement, the courts, advocacy centers, external stakeholders, and the general public. Manages and develops unit staff through case readings, field audits, review of performance data, monthly conferences, creation and implementation of developmental plans, coaching and training, and performance appraisals and recommends appropriate actions in areas in need of improvement. (30%)

Consults with the Health and Human Services Regulatory Division to ensure the safety of children by informing them of regulatory issues noted during abuse, neglect, and exploitation investigations, making recommendations about potential violations, and communicating investigation findings. (10%)

Coordinates with Special Investigators and law enforcement to conduct joint investigations. (5%)

Conducts presentations and participates in community engagement activities to inform the public about childcare investigations. Participates in workgroups to develop policy and other program initiatives. May testify in court proceedings. Performs other duties as assigned and required to maintain unit operations. (5%) 

Registrations, Licensure Requirements or Certifications:

Applicants must have a reliable motor vehicle, and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record and license. Applicants must pass a fingerprint background check prior to being hired. 

Knowledge Skills Abilities:

• Knowledge and/or experience in child care regulation, investigations, or child protective services.

• Knowledge of rules, laws, and regulations related to regulated child care and abuse, neglect, and exploitation.

• Knowledge of investigative principles, techniques, and procedures; and of rules of evidence.

• Knowledge of child development principles and theories.

• Knowledge of agency policies and procedures.

• Skill in effective verbal and written communication.

• Skill in establishing and maintaining productive working relationships both internally and externally.

• Ability to manage hostility and resistance to investigations in a professional, non-defensive manner.

• Ability to gather, assemble, correlate and analyze facts.

• Ability to prepare and provide oversight in the preparation and completion of clear and concise investigative reports.

• Ability to prioritize and manage multiple responsibilities.

• Ability to plan, direct, and assign responsibilities and supervise the work of others.

• Ability to operate standard office equipment, computer word processing software, electronic mail and ability to learn CCI software applications.

• Ability to appropriately handle sensitive and confidential information.

• Ability to respond respectfully and effectively to people of all cultures, classes, races, ethnic backgrounds, sexual orientations, and faiths or religion in a manner that recognizes, affirms, and values the worth of individuals and communities.

• Ability to work hours other than 8AM to 5PM, Monday through Friday.

• Ability to travel, sometimes out of town and overnight.

• Ability to develop and maintain effective working relationships between Child Care Investigations staff, Health and Human Services Regulatory Division, Child Protective Services, the general public, medical, legal, educational, and other community resources.

Initial Screening Criteria:

A bachelor’s degree from an accredited college or university, plus 2 years of full-time experience in Child Protective Services/Child Protective Investigations or child placement services, in a public social services agency;

• OR 60 accredited college credit hours plus four (4) years CPI/CPS casework work experience


• OR 90 accredited college credit hours plus 3 and half (3 1/2) years of CPI/CPS casework work experience


• OR Currently employed as a Child Protective Services Supervisor I in Family and Protective Services.

Preferred:

• Prior experience in supervision, management, or project management is preferred.

Additional Information:

Position may be housed at an alternate location within the region of responsibility depending on candidate selected.

Current employees must have current and “meets expectations” performance evaluation and no documented performance issues within the last two years.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.