Residence Manager

Residence Manager

Location: Linden – Jamaica, NY
Position Type: Full Time
Education Level: Bachelor’s Degree
Salary Range: $66,400 – $68,000/year

Description / Role Purpose

Birch Family Services is a leading provider of education, employment, and community support services for individuals with autism and developmental disabilities across New York City. This role is responsible for managing the daily operations of a residential facility, including staff supervision, treatment planning, and physical plant maintenance, to ensure high-quality care and support. The goal is to help emotionally disabled adults maximize functioning and prevent hospitalization.

Essential Functions

• Ensure shift coverage; alert Program Coordinator when essential staff call out so appropriate coverage can be arranged
• Communicate schedules and responsibilities clearly to staff, and monitor compliance through direct observation
• Ensure behavioral support plans are implemented correctly by staff, including documentation in house and occurrence logs
• Attend meetings with schools, day-treatment programs, and other stakeholders when needed; maintain professional communication and coordination
• Manage clothing inventories monthly, oversee medication distribution, and coordinate medical appointments with nursing staff
• Ensure fire drills are conducted regularly, and that clinical teams are informed of needed recreational supplies or programming
• Comply with agency policies and participate in required meetings; maintain effective relationships across support, administrative, clinical, and supervisory teams
• Understand and enforce incident reporting and abuse protocols, collaborating with Quality Assurance teams and supporting investigations when necessary
• Act as backup for DCC and SS responsibilities to keep residents safe during staff shortages or absences
• Provide training to new staff and handle other tasks as assigned

Qualifications

Education:

• Bachelor’s degree in psychology, rehabilitation counseling, or a related human services field; or equivalent combination of education and experience

Experience:

• Minimum of 3 years working with a developmentally disabled population, preferably in a residential, health, or treatment setting
• At least 3 years of administrative/managerial experience working with emotionally disabled individuals

Specialized Knowledge & Requirements:

• Must complete a Medication Administration Course within 90 days of employment
• Excellent management, communication, and organizational skills
• Competency in written, verbal, and computational skills to document and present records according to program standards
• Proficiency with basic computer usage and Microsoft Office Suite
• Experience with CRP population preferred
• QDIP Certification preferred
• Valid NYS Driver’s License required
• Ability and willingness to earn SCIPR Certifications and promote competencies

Equal Employment Opportunity

Birch Family Services provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, or other protected status.