Program Manager
Job Title: Program Manager
Job Classification: Full Time, Non-Exempt
Reports to: Director of Career & Community Development
Compensation: $50K - $52K
Schedule: 35 hours/week, occasional evenings or weekends
Position Summary:
The Program Manager plays a key role in supporting the Director in overseeing workforce development and community development services. The Manager will build and maintain relationships with employer partners, and strengthen outreach strategies to better serve job seekers in the community. This position bridges high-level program planning with on-the-ground execution and requires both strategic thinking and hands-on coordination.
Key Responsibilities:
Program Oversight & Implementation
- Support the Director in meeting program goals, deliverables, and outcomes.
- Coordinate all daily programmatic activities in the following areas, including intake, participant recruitment, assessment and enrollment, case management and delivery of supportive services.
- Troubleshoot participant and employer issues as they arise.
- Monitor caseloads and provide direct support or intervention when needed.
Employer Engagement & Partnerships
- Support and guide staff in building and maintaining employer relationships.
- Assist in developing sector-based employer partnerships aligned with participant goals.
- Maintains communications with all stakeholders including, but not limited to funders, partnership networks, employers, etc.
Data, Reporting & Evaluation
- Monitor program progress and help ensure data is accurate and timely.
- Work with Director to analyze outcomes, identify trends, opportunities, and best practices, and adjust strategies.
- Support preparation of reports for internal and external stakeholders.
Event & Outreach Coordination
- Plan, coordinate, and support job fairs, hiring events, workshops, info sessions, and other career and community development activities.
- Oversee outreach strategies to attract job seekers and employer partners.
Other Duties
- Assist the Director in budget monitoring and grant compliance.
- Represent CMP in meetings and other public functions when appropriate.
- Provide work readiness training to job seekers.
Qualifications:
- Bachelor’s degree in a related field such as Human Services, Public Administration, Business, Education, or a similar discipline.
- Experiences in workforce development, career services, community services, or related field is strongly preferred.
- Demonstrated ability to work with diverse populations, including immigrants and individuals with barriers to employment.
- Bilingual in English and Chinese (Mandarin and/or Cantonese).
- Excellent verbal and written communication skills, presentation/public speaking, attention to detail, collaboration, problem solving skills, and adaptability.